ABOUT US

Quality Mark is a Certification & training service provider with Customer Services and Value in mind to cater to the Certification and Training needs of companies of all sizes, across a wide range of industries and service sectors. Accredited certification services are provided under a Framework Agreement with Integrated Quality Certification private limited which is accredited by Joint Accreditation Systems of Australia and New Zealand

​We aim to effectively help organizations that require our services. We are dedicated to improving the Quality of our services & providing solutions to our clients that are the right fit for them.​

Personnel at Quality Mark Limited have had extensive and varied experience as Auditors, Auditees (the customers), and Trainers thus injecting a unique sense of value and service. All assessments and trainings are undertaken with the customer processes being paramount, not just following the clauses of the relevant management system standard. Quality Mark ensures that all the auditors are impeccably qualified, properly trained, and have the necessary expertise to understand business processes. Our aims have been embodied in our Vision, Mission statement, and our Core values.​

Quality Markis is very much aware of the just another number syndrome within larger certification or training bodies and we have deliberately steered away from the volume market and specialized in high-value Certification and Auditor Training to be more service-oriented, value-adding certification and training provider. Recognizing that change is a constant feature of today’s business environment, Quality Mark is committed to the concept of continual improvement, working in tandem with clients to ensure the ongoing enhancement of systems and services. Regardless of an organization’s size or location, Quality Mark adheres to its policy of providing support at all times.

OUR MANAGEMENT POLICY

The driving force is predominantly one of the professionalism and quality of service which is based upon the proven skills of its people.

Our Management Policy is “To provide effective and value-adding management system certification services to our clients with high standards of impartiality, ethics (management of conflict of interest), and objectivity.”

Quality Mark is a living and dynamic entity relying upon the input from Accreditation Bodies, Clients, the Advisory & Impartiality Committee, and internal personnel to enable ongoing improvement and relevance to all stakeholders.

OUR CREDO

• We believe that our first responsibility is to help the organizations that avail our services.
• We must constantly strive to improve the quality of our services to gain and maintain market leadership in each of the geographical areas we operate in.
• All inquiries must be attended in time and customers’ inquiries and queries must be addressed within 24 hours.
• We must provide competent management and their actions must be just and ethical. We are responsible to the communities In which we live and work and to the world community as well.
• We must launch new services to address the needs of changing market dynamics

OUR VISION

To be recognized as a most trusted partner for Certification & training.

OUR MISSION

We are driven by and stand for our staff, customers, suppliers, stakeholders, and the communities in which we operate. To provide an exceptional customer experience to our clients through our high quality, on-time & cost-effective certification, training & services to all sizes of organizations globally.

OUR VALUES

Excellence

We strive for excellence. We want to be inspirational. We approach challenges with passion & continually strives for further improvements. Our excellence rests on our ethics.

Respect

everyone matters, both inside and outside the company. We value our people, encourage their development, and reward their performance.

customer focus

customers are at the heart of our business. Through expertise, passion, and professionalism we achieve extraordinary results for our customers.

Integrity

We work in a way that is fair and honest. Winning with integrity leads to sustainable results.

Collaboration

We develop relationships that make a positive difference in our customer’s lives. Building relationships across the business allows diverse teams to work together, share expertise and help others

Impartiality and independence:

We are responsible for maintaining the impartiality of all Certification/inspection activities carried out for the clients at their place and do not allow commercial, financial, or other pressures to compromise impartiality.

Safety

the safety and wellbeing of people is our first consideration. Our people have the freedom to leave the site if there is serious health & Safety risk and report hazardous situations